General Terms and Conditions of FORSELF, s.r.o.
1. PARTIES
These GTC govern the relations between the parties to a purchase contract between FORSELF, s.r.o., with its registered office at Ľanová 19, 90031 Stupava, Slovakia, Company ID: 55772056, VAT ID: 2122085262, registered in the Business Register of City Court Bratislava III, Section: Sro, Insert No.: 172851/B as a seller (hereinafter “FORSELF”) and a buyer, who may also be a consumer (hereinafter “Customer”).
2. METHOD OF ORDERING GOODS
FORSELF publishes a list of the goods that it offers for sale to the Customer and allows the Customer to order these goods as follows:
a) Via an e-shop, an application on the website timemstr.com;
b) By sending a freely worded order to FORSELF’s electronic address info@timemstr.com (hereinafter “FORSELF’s Electronic Address”).
3. ORDERS VIA E-SHOP
Purchases of goods via the electronic shop (hereinafter the “e-shop”) may be made by natural persons and legal entities regardless of legal form.
The order of goods via the e-shop is made by filling in the order form on the website www.timemstr.com. Ordering using the form is conditional on filling in contact details, delivery address or billing address, if different from the delivery address.
Submitting the order is conditional on the Customer’s acceptance of these General Terms and Conditions and consent to the processing of personal data in accordance with Article 10.
4. ORDER PROCESSING
When an order is delivered by one of the methods specified in Article 2 of the GTC, the order will be processed and FORSELF will send a message confirming the receipt of the order for processing to the Customer’s electronic address (hereinafter the “e-mail”). If necessary, any further information regarding the Customer’s order will be sent to the Customer’s e-mail. Before confirming the order, FORSELF will check the availability of the goods and the current price at the time of submitting the order by the Customer.
The receipt of the confirmation e-mail constitutes the conclusion of the distance purchase contract. FORSELF and the Customer are bound by the order after the conclusion of the purchase contract.
5. PAYMENTS
The Customer shall pay the purchase price for the goods and the shipping costs, if any, as follows:
a) By transfer in advance or by payment card in advance via GoPay.
If the Customer fails to pay the full purchase price for the goods and the shipping costs, if any, in the way referred to in paragraph 1 of this Article, FORSELF will not be obliged to deliver the goods to the Customer; by doing so, FORSELF will not be in default in the delivery of the goods.
6. INFORMATION ABOUT GOODS AND PRICE
FORSELF publishes an up-to-date list of goods that it offers for sale to the Customer on the website www.timemstr.com.
The prices for each type of goods in the e-shop include value added tax. These prices do not include the price for shipping.
All promotions are valid while stocks last or for a specified period, unless stated otherwise for a specific product.
FORSELF reserves the right to adjust the price of goods in the e-shop at any time. The price change does not apply to orders placed before the price change, regardless of the fact that the goods have not yet been delivered.
7. SHIPPING AND DELIVERY OF GOODS
The provision of shipping of the goods is a separate service that is not provided automatically and may or may not be ordered by the Customer.
FORSELF ships goods using the following courier services:
- Packeta Slovakia s. r. o., Kopčianska 3338/82A, 851 01 Bratislava. Company ID: 48136999, VAT ID: SK2120099014, Registration: City Court Bratislava III, Section: Sro, Insert No. 105158/B.
(hereinafter the “Courier”) FORSELF reserves the right to change the shipping company if necessary.
FORSELF is authorised to deliver the goods before the agreed delivery date if the Customer agrees to this.
The place of delivery of the goods is the place agreed in the purchase contract. In addition to personal collection at FORSELF’s premises, the place of delivery of the goods may be an address in the Slovak Republic and also an address abroad; the conditions for shipping abroad will be set on a case-by-case basis.
shall meet its obligation to deliver the goods by allowing the Customer to dispose of the goods at the place of delivery. The Customer shall inspect the ordered goods before accepting delivery.
The Customer is entitled not to accept / reject the goods if the Customer finds that the packaging of the goods is seriously damaged and it may be assumed that the contents have also been damaged, or if the goods clearly do not match the subject matter of the purchase contract, provided that the Customer states the reasons for rejection. The Customer shall also inform FORSELF immediately by sending an e-mail to FORSELF’s Electronic Address. If the Customer refuses to take over goods that were duly delivered without giving a reason, FORSELF shall pay the costs of shipping the goods.
If multiple goods are shipped together on the same date, only one shipping fee is payable. The fee for shipping abroad will be calculated individually. In the event of a price change, the shipping fee may be adjusted; the Customer will be informed about this change immediately before the goods are handed over for shipping.
8. WITHDRAWAL FROM THE CONTRACT
The Customer is entitled to withdraw from the purchase contract for convenience within 14 working days of receipt of the goods, provided that FORSELF has timely and properly met its information obligations regarding withdrawal (hereinafter the “Information”), which period will be deemed to have been observed if the withdrawal notice has been sent to the seller no later than on the last day of the period. The Customer is liable for any decrease in the value of the goods. The Customer may also withdraw from the purchase contract whose subject matter is the delivery of goods before the commencement of the withdrawal period.
The goods will be deemed to have been accepted by the Customer when the Customer or a third party designated by the Customer, with the exception of the carrier, has taken over all parts of the ordered goods, or:
a) If the goods ordered by the Customer in one order are delivered separately, at the moment of takeover of the goods that were delivered last;
b) If goods consisting of several parts or pieces are delivered, at the moment of takeover of the last part or piece;
c) If the goods are delivered repeatedly over a specified period, at the moment of takeover of the first of the goods delivered.
The Customer shall exercise their right to withdraw from the contract by giving a withdrawal notice:
a) Sent by registered mail to the address of FORSELF’s registered office;
b) Sent by e-mail to FORSELF’s Electronic Address.
FORSELF shall notify the Customer of the receipt of the withdrawal notice by e-mail within 72 hours. If the Customer does not receive an e-mail confirming receipt of the withdrawal notice within this period, the Customer has the right to request this information by phone or e-mail.
FORSELF hereby informs the Customer that the Customer is not entitled to withdraw from the contract in the cases laid down in Article 7 (6) of Act No. 102/2014 Coll. on consumer protection on the sale of goods or provision of services based on distance contracts and on amendments to certain acts, as amended, in particular if the goods are produced according to the Customer’s specific requirements, or if the goods are intended specifically for one Customer, or if the goods cannot be returned due to their characteristics.
The provisions on withdrawal expressly do not apply to legal entities and natural persons – entrepreneurs, and natural persons – non-entrepreneurs who do not meet the definition in Act No. 102/2014 Coll. on consumer protection on the sale of goods or provision of services based on distance contracts and off-premises contracts and on amendments to certain acts, as amended.
Given that the contract is terminated from the inception in the event of withdrawal, FORSELF and the Customer shall return or compensate all mutually received performance within 14 days after FORSELF has received the withdrawal notice. The Customer must present a proof of purchase together with the returned goods. The Customer shall, if possible, return the goods unused, undamaged and in their original packaging. If the Customer withdraws from the purchase contract and delivers to FORSELF goods of reduced value that have been used or damaged, the Customer shall compensate FORSELF for the costs of repairing the goods or restoring them to their original condition.
The Customer shall bear the costs of returning the goods if they fully meet the quality requirements and are not defective; otherwise, these costs will be borne by FORSELF. The Customer may request FORSELF to collect the returned goods, in which case FORSELF will be entitled to a collection fee amounting to the shipping fee according to the current price list.
FORSELF is entitled to withdraw from the contract if the Customer fails to pay the purchase price in a due and timely manner, or if the Customer fails to take over the delivered goods, by a written withdrawal notice sent to the Customer by e-mail or registered mail.
Return address:
Company name: isklad 233529/09
Recipient name: FORSELF, s.r.o.
Street: Diaľničná cesta 5, Hall D, gate 35
Postal code and city: 90301 Senec
Country: Slovakia
Contact: +421 948 799 408
9. WARRANTY CLAIMS
A warranty claim means the exercise of a right arising from liability for defects in the goods. FORSELF is liable for defects in the goods in accordance with the relevant provisions of legal regulations, in particular Article 619 et seq. of the Civil Code (liability for defects in goods sold). The Customer has rights arising from liability for defects in accordance with the relevant provisions of legal regulations, in particular Article 622 et seq. of the Civil Code.
FORSELF will not be liable for defects in the goods caused by wear and tear due to normal use, inadequate use, improper care, weather conditions or intentional damage. FORSELF will not be liable for defects in the goods which were brought to the Customer’s attention prior to the conclusion of the purchase contract.
The Customer must make a warranty claim by notifying FORSELF of the defects in the goods using registered mail at the address of FORSELF’s registered office or using e-mail sent to FORSELF’s Electronic Address. FORSELF shall handle the warranty claim in accordance with the relevant provisions of legal regulations, in particular Article 18 et seq. of Act No. 250/2007 Coll. on consumer protection, as amended.
FORSELF shall handle the warranty claim in one of the following ways:
a) By handing over the repaired goods;
b) By replacing the goods;
c) By refunding the purchase price of the goods;
d) By paying a reasonable discount on the purchase price of the goods;
e) By a written notice to take over performance;
f) By a reasoned rejection of the warranty claim.
The specific manner of handling the warranty claim will be agreed after the assessment of the claimed defect of the goods. The Customer will be informed about the outcome of the warranty claim in writing immediately after it has been processed.
10. PERSONAL DATA PROCESSING
Our approach to the protection of your personal data is extremely responsible and very important for us.
We follow Act No. 18/2018 Coll. on personal data protection and on amendments to certain acts, and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL. All information on how we process data can be found in the PERSONAL DATA PROTECTION AND PROCESSING POLICY.
11. ALTERNATIVE DISPUTE RESOLUTION
The Customer has the right to contact FORSELF with a request for redress (by e-mail to info@timemstr.com) if the Customer is not satisfied how FORSELF handled the Customer’s warranty claims or if the Customer believes that FORSELF violated the Customer’s rights. If FORSELF rejects this request or does not respond to it within 30 days of sending the request, the Customer has the right to file a motion to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter the “ADR Entity”) in accordance with Act No. 391/2015 Coll. ADR Entities are authorities and authorised legal persons in accordance with Article 3 of Act No. 391/2015 Coll. The Customer may file the motion in the manner defined in Article 12 of Act No. 391/2015 Coll.
The Customer may also file a complaint using the alternative dispute resolution platform RSO, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm. Alternative dispute resolution may only be used by a consumer – natural person who does not perform their business activity, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the disputed item is lower than EUR 20. The ADR Entity may require the consumer to pay a fee for the initiation of an alternative dispute resolution up to a maximum of EUR 5 including VAT.
12. FINAL PROVISIONS
These GTC are valid and effective from 1 December 2023 and supersede the previous versions of the GTC.
FORSELF reserves the right to change the GTC without prior notice.
The legal relations of FORSELF with the Customer not expressly regulated by these GTC will be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, and related regulations.
The legal relations of FORSELF with the Customer that is an entrepreneur, not expressly regulated by these GTC or by the contract between FORSELF and the Customer, will be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code as amended, and related regulations. If there are any differences between the GTC and the individual contract, the text of the contract will prevail.
By submitting an order, the Customer confirms that they have read and agree to these GTC in the version valid and effective at the moment of submitting the order.
Relations and any disputes will be resolved exclusively according to the applicable law of the Slovak Republic and will be settled by the courts of the Slovak Republic. The Customer and FORSELF shall resolve any disputes relating to the subject matter of the contract preferably always out of court, by agreement of the Parties.
